Byko Travel Solutions LLP takes its data protection and privacy policy seriously.
The terms “We” / “Us” / “Our”/”Company” /“Byko Journeys” individually and collectively refer to Byko Travel Solutions LLP and the terms “You” /”Your” / “Yourself” / ”Client” / “Traveller(s)” refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made there under and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Byko Travel Solutions LLP. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Byko Travel Solutions LLP for your use of the website “www.bykojourneys.com”.
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011 under Information Technology Act, 2000; which require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
What information do we collect about you?
MAKING AN ENQUIRY AND BOOKING A TRIP
We will collect certain information from you when you make an inquiry or book a trip with us. Depending on your interaction with us and what products and services you avail, typically we collect the following personal information:
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Your full name, date of birth, gender (i.e. male/female/other), title, postal address, phone number, email address, next of kin, dietary requirements, height and weight, government IDs, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application, visa page scan;
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We may also ask for medical / health information, such as pre-existing medical conditions, vaccination status, if you have a disability, medication that requires refrigeration, etc., and
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Any additional information you provide during the booking process to check if a trip is right for you, which may include personal information.
We also process and store records of the products and services you have enquired about or purchased from us, as well as collect and process information relevant to your booking (such as flights and accommodation details) that you have not booked through Byko Travel Solutions LLP, where this information has been passed to us by our partners and/or third parties.
FINANCIAL INFORMATION
We also integrate payment gateways (such as Razorpay, Paytm, and ICICI ) to facilitate payments between you and us and our partners and tour operators and agents, as applicable. In the majority of cases, to make a payment via credit card for your tour/travel services, you will use the secure online booking engine on the relevant website or platform that you are using or you will call your booking agent directly. In some limited cases, you may provide us with your credit card details over the phone; for example, if Byko Travel Solutions LLP needs to provide you with a refund, your bank details may be collected and recorded by us for the purposes of providing the refund only.
We ask that you do not email or send in writing your payment card details to us or any of our partners at any time.
We are not responsible for the privacy practices of third party vendors and providers, including payment providers, so you should review any privacy policy of third party vendors or providers to satisfy yourself as to how they protect and handle your personal information.
With your consent also, any calls with us, if any, may be recorded, and/or monitored for quality control, coaching and/or training and customer service purposes that assist in addressing your inquiries. As part of the recording we may collect information such as the identity of the caller, the date and time of the call and the subject and resolution of the issue. For clarity, any financial information that may be provided during a telephone call is not recorded or logged by Intrepid.
PHOTO AND VIDEO
When you are travelling with us on a trip, as part of your experience a photo or video may be taken either by the Byko Journeys Trip leader, an employee of Byko Journeys or one of our partners or another passenger. We care about your privacy so if you do not wish for your photograph to be taken at any time, or to be included in any video, please let your tour group leader or the photographer know. Any photos taken by Byko Journeys staff (including employees and group leaders) may be used for marketing purposes on our website, instagram, facebook, newsletters , instagram without your prior knowledge. In case you want your picture to be taken off our platform, please get in touch with us at feedback@bykojourneys.com. Whilst we take every precaution to protect your privacy, we are not responsible for passengers who may take your photograph or video you without our knowledge.
On some occasions, we may engage professional photographers to take and obtain photos to use in our marketing materials. We ensure that all of our customers are notified prior to travelling on our trips if a professional photographer is being engaged and you have the right to say no or opt-out of being included in any photos being taken for these purposes, including any subsequent content or images used.
RESEARCH
We may contact you to seek your interest in taking part in research projects, surveys, feedbacks and interviews. This may include contacting you with a post-booking or post-trip feedback survey and asking to provide a score and comment on your experience.
As part of this contact, we may collect your full name, email address, booking number and departure code. You will be asked to provide a score and comment on
your trip experience. This information will be linked to any comments you make about your trip.
Where you have provided the relevant details, we may also contact you in response to your feedback to discuss your comments.
COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in a way for your use of such sites.
JOB APPLICANTS
If you apply for a job with us, we will collect your CV details and supporting documents which include personal information. We will also request you fill in a form and will ask for your personal information, where necessary, such as your full name, contact details, home address, date of birth, sex, nationality, etc.
Why do we collect your information?
We collect, hold, and handle your personal information for a variety of business purposes including to:
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Provide you with our and our partner's travel products and services, administer your reservations and tours, manage your booking, and generally administer and manage our customer relationship with you;
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If you are a business partner, supplier or agents, to manage our business relationship with you;
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Contact you and process your communications with us, for example, to respond to your queries or complaints, or if we need to tell you something important, or invite you to complete a booking (e.g. if started but not finished a tour reservation online);
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Generally, improve our products and services and your user experience with us;
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Comply with our legal obligations and assist government and law enforcement agencies or regulators; and
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Carry out our marketing activities, including identifying and telling you about other travel related products or services that we think may be of interest to you, process feedback forms and other similar communications.
INFORMATION SHARING
We share sensitive personal information with any third party without obtaining the prior consent of the user in the following limited circumstances:
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When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
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We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
INFORMATION SECURITY
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
In accordance with Information Technology Act, 2000, if you wish to contact Byko travel Solutions LLP about this privacy policy or privacy-related issues via email, you may send an email to feedback@bykojourneys.com. Alternatively, you can also write to us at following address:
Byko Travel Solutions LLP
SCO 79, Second Floor Sector 40C Market Chandigarh-160036